Level 2 Customer Service Practitioner
Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.
Duration: The apprenticeship will take a minimum of 12 months to complete
Responsibilities & Duties
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
Link to professional registration
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
This apprenticeship standard is set at Level 2
Level 3 Business Administration
Supporting and engaging with different parts of the organisation and interact with internal or external customers.
The administration role may be a gateway to further career opportunities, such as
management or senior support roles.
Duration: The apprenticeship will typically take between 12 and 18 months to complete.
The role of the business administrator may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.
The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment.
This apprenticeship standard is at Level 3.
Frequently Asked Questions
You can visit the dedicated information page for your desired apprenticeship. Then, navigate through the menu bar and select the course of your choice.
You can opt for the Level Healthcare Support Worker apprenticeship if you don’t have prior experience.
Yes, It’s open to everyone and anyone who doesn’t have any prior knowledge. However, a Screening test will be conducted to test your current understanding of the subject.
You can fill out the Employer’s enquiry form, and our team shall get back to you at the earliest. Go to the ‘Employer’s’ tab in the menu bar to fill out the form.
Yes, both vary greatly in the degree of expertise and the job responsibilities. Visit the respective pages to learn more about both of the programmes.
Yes, you will earn your apprenticeship degree when you duly complete all the requisites for the programme.
Yes, apprenticeship programmes offer you to ‘Earn while you learn.’
● A. Be aged 16 at the time of enrollment.
● Be a UK or European Economic Area (EEA) or have lived in the UK or EEA for the past three consecutive years.
● Not already be in fulltime education at the point of enrolment.
● Not already hold a qualification at the same level or above in the same area
If you are aged 16-24, your employer and the government will meet the tuition fees of your apprenticeship. As an employee, you will be paid a salary by your employer. However, you will need to cover your day to day living cost,rent, travel, cost and equipments.
Please click “ apply now” or contact us to enrol on an apprenticeship. Please also visit our vacancy page.
It varies for the apprenticeship that you’re choosing.
An apprenticeship can open many doors and create new opportunities once completed and we will support and offer guidance on your next steps.
Overall, you can:
● Turn your apprenticeship into a permanent position
● Progress onto a higher level apprenticeship
● Branch out into further employment
Types of support you will receive
● A comprehensive induction
● Mentoring or regular one to one guidance
● Social enrichment and networking opportunities
● Performance review
● Mental health and well being support